Realtor - Amanda S. Davidson: Sometimes You Have To Cut Your Losses And Move On

Sometimes You Have To Cut Your Losses And Move On

Sometimes You Have To Cut Your Losses And Move On

Have you ever decided to fire a client? My guess is many of us have. Fortunately, it’s not something I come across a lot, although there are a few times that I have. An agent on my team recently fired a client and I was so proud of him for doing it. The agent on my team has been in business for almost two years, he works incredibly hard for his clients, and never hesitates to go the extra mile. Even with this client, he helped them move from one hotel to another, loading all of their luggage into his car. That’s just who he is and I love that about him.

 

This particular client wanted to make an offer on a condo and didn’t take my agents advice on what to offer. It was a lowball offer and not based on any of the recent sales. We talked in depth about it and agreed that he would go ahead and write it knowing the odds of it being accepted were really low. I have always believed that if someone isn’t from this area sometimes it takes writing a low offer (only willing to do it once) for them to understand that the current market trends aren’t conducive to lowballing and haven’t been in years. Sometimes it takes hearing the sellers aren’t countering to be brought down to reality and that’s ok. We understand that our market isn’t necessarily like other markets.

 

Firing A Client

 

After writing the offer up he sent it over to his client and then received a laundry list of “terms” this buyer wanted added into the contract in the form of an addendum. All of which were already in the contract. My agent pointed out the clauses in the contract that already covered what the buyer wanted to be added and you know what hit the fan from there. The buyer was adamant about having the terms added and they had to be written exactly as he wanted demanded. I’m incredibly proud of the agent that works with me for saying no. Not only was the buyer submitting a lowball offer, he then wanted language added that wasn’t necessary because it was already all in the contract or addendums included with the contract.


Firing A Client 


This same client had also told my agent that if he wasn’t available on any given day to show properties he would tour them with someone else. There were just too many red flags to proceed. I’m incredibly proud of him for cutting this client loose because I know how hard that is when you’re only in the second year of your real estate career. Continuing to work with a client that doesn’t respect your time or your expertise is never a good idea. There has to be trust and respect flowing between an agent and a client. Although my agent had already invested a lot of time and effort he was smart to cut his losses and move on when he did. Somes losses really aren't losses at all. 

 

 

 

Amanda Davidson Real Estate Group

 

 

      

 

Amanda Davidson

Amanda Davidson Real Estate Group

Broker - Owner
Licensed in VA and DC

6485 Old Beulah Street
Alexandria, VA 22315

Cell: 703.431.3755
Fax: 703.562.7057




Comment balloon 21 commentsAmanda S. Davidson • September 02 2018 05:34PM

Comments

Amanda, those type clients are difficult to work with, and I applaud him for firing this buyer too.  NEXT....

Posted by Joan Cox, Denver Real Estate - Selling One Home at a Time (Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373) 3 months ago

Good morning Amanda S. Davidson, this wasn't a loss at all, he did the right thing by saying NO. Luckily, this ytype of situations don't happen often.

Posted by Beth Atalay, Cam Realty of Clermont FL (Cam Realty and Property Management) 3 months ago

HI Amanda... I learned early on in my career to quickly cut loose the "wrong" clients. Such a waste of our time. The good news is that the more experience we have, the easier it's to spot them early on and not to work with them in the first place!

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) 3 months ago

Good for him!  It is always difficult to let business go, but dealing with some people is not worth any amount of money.

Posted by Brian England, MBA, GRI, REALTOR® Real Estate in East Valley AZ (Arizona Focus Realty) 3 months ago

Hello Amanda,  There are times when we all need to fire someone in our business.  He did the right thing!

 

Posted by Will Hamm, "Where There's a Will, There's a Way!" (Hamm Homes) 3 months ago

Always a hard decision, and often better wehn done earlier than having sunk costs which only make it harder to make the decision.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) 3 months ago

Hello Amanda- - - we certainly learn(and everyday too) what standards are important and what an ideal client looks like. 

Posted by Michael Jacobs, Los Angeles Pasadena Area Real Estate 818.516.4393 (Coldwell Banker Residential Brokerage) 3 months ago

Amanda, I actually have a blog post in draft about firing a client. As you say..."Somes losses really aren't losses at all" - I totally AGREE!

Posted by Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400, Long Island Condo & Home Sale Specialists (The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803) 3 months ago

Good afternoon Amanda - I think that jumping though hoops for these unreasonable clients will make you lose your own self respect and feel even worse when the client fires you anyway. Good choice on the part of your agent in taking that step. 

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 3 months ago

Glad your agent was able to quickly identify a potential headache and take appropriate action with this client Amanda . No telling how much more time and effort he my have cost not only him but others in your group. It wasn't a loss but a gain if you ask me 

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) 3 months ago

Thank you very much, Amanda, for sharing this experience.

When these things happen, you know it is time to move on.

Posted by Roy Kelley, Roy and Dolores Kelley Photographs (Realty Group Referrals) 3 months ago

Amanda,

Nice post, and we look at it a bit differently.  Getting rid of pesky clients opens the path to all the nice ones that were blocked because of your spending your precious time with this client. A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) 3 months ago

Good morning Amanda.  There are times when it makes more sense to allow some customers to find someone else.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) 3 months ago

Amanda, glad he did it!  As you stated, "There has to be trust and respect flowing between an agent and a client."

Posted by Rebecca Gaujot, Realtor®, Lewisburg WV, the go to agent for all real estate (Vision Quest Realty, Martha Hilton, Broker) 2 months ago

Well, there you go, Amanda! Spending time wisely is far more productive - a great lesson in this business, for SURE!

I hope you have a wonderful weekend!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) 2 months ago

The key is to recognize the signs early on and make the cut then before more time and frustration of mount up. Good for your agent. This a a good lesson for all of us.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Platinum Properties) 2 months ago

Amanda- I've fired two before I even started to work with them. And, my husband who is a retired builder actually "fired" a buyer and let them out of their contract because they were such a PITA (pain in the a__). 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 2 months ago

Amanda, in twenty two plus years in the local market I can count on one hand how many clients I fired, now on the other hand I am a brutal  screener, who I end up representing as buyers or sellers... so by the time they become my clients they are usually good ones... on the other hand the ones I consider, they need to go through gates before I represent them, Endre

Posted by Endre Barath, Jr., Realtor - Los Angeles Home Sales 310.486.1002 (Berkshire Hathaway HomeServices) 2 months ago

Amanda, keeping your sense of your own worth is high praise in my book. I fall short of that at times (recently on about the toughest sale I've ever worked on with an agent who is a bully as well as are the sellers), I was told by my buyers that maybe I was too nice. I have taken that to heart. 

Wrote myself a nice little "missive" to shed some of my private angst. Put it in draft. Didn't send it, but did share it with my buyers. My principal broker called it the "24 hour rule". Let it rest for 24 hours, go back and read it again. If it feels right, send it. 

We can always ALWAYS learn from these tough moments in our business. The lesson is there, we just have to figure out what that is and good for you for bolstering him in his very wise decision.

 

Posted by Gayle Rich-Boxman Fishhawk Lake Real Estate, "Your Local Expert!" 503-755-2905 (John L Scott Market Center) 2 months ago

Hi Amanda

Sometimes the match between a client and the agent is just not a good one, for a host of reasons. Making the decision to move forward and go your separate ways is usually the best decision.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 2 months ago

I think these stories are real and there are people who simply do not treat us well.  They DO have the big bucks and feel that they can get us to do just about anything they want.  Standing firm or firing someone seems to be the only way to deal with this client type.

Posted by John Henry, Residential Architect, Custom Home Design (John Henry Masterworks Design International, Inc.) about 2 months ago

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