Sometimes You Have To Cut Your Losses And Move On
Have you ever decided to fire a client? My guess is many of us have. Fortunately, it’s not something I come across a lot, although there are a few times that I have. An agent on my team recently fired a client and I was so proud of him for doing it. The agent on my team has been in business for almost two years, he works incredibly hard for his clients, and never hesitates to go the extra mile. Even with this client, he helped them move from one hotel to another, loading all of their luggage into his car. That’s just who he is and I love that about him.
This particular client wanted to make an offer on a condo and didn’t take my agents advice on what to offer. It was a lowball offer and not based on any of the recent sales. We talked in depth about it and agreed that he would go ahead and write it knowing the odds of it being accepted were really low. I have always believed that if someone isn’t from this area sometimes it takes writing a low offer (only willing to do it once) for them to understand that the current market trends aren’t conducive to lowballing and haven’t been in years. Sometimes it takes hearing the sellers aren’t countering to be brought down to reality and that’s ok. We understand that our market isn’t necessarily like other markets.
After writing the offer up he sent it over to his client and then received a laundry list of “terms” this buyer wanted added into the contract in the form of an addendum. All of which were already in the contract. My agent pointed out the clauses in the contract that already covered what the buyer wanted to be added and you know what hit the fan from there. The buyer was adamant about having the terms added and they had to be written exactly as he wanted demanded. I’m incredibly proud of the agent that works with me for saying no. Not only was the buyer submitting a lowball offer, he then wanted language added that wasn’t necessary because it was already all in the contract or addendums included with the contract.
This same client had also told my agent that if he wasn’t available on any given day to show properties he would tour them with someone else. There were just too many red flags to proceed. I’m incredibly proud of him for cutting this client loose because I know how hard that is when you’re only in the second year of your real estate career. Continuing to work with a client that doesn’t respect your time or your expertise is never a good idea. There has to be trust and respect flowing between an agent and a client. Although my agent had already invested a lot of time and effort he was smart to cut his losses and move on when he did. Somes losses really aren't losses at all.